stv99 Frequently Asked Questions

stv99 requires KYC (Know Your Customer) verification before processing your first withdrawal. You will typically need to submit a copy of your National Identity Card (NID), passport, or birth certificate to confirm your identity and age. Proof of address may also be requested in some cases. Verification is usually completed within 24 hours of submitting clear, legible documents.

To reset your stv99 password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a reset link or OTP (one-time passcode) within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact the stv99 support team via Live Chat.

No. stv99 strictly allows only one account per player. Operating multiple accounts is a violation of the Terms and Conditions and may result in the closure of all associated accounts and the forfeiture of any balances or bonuses held within them. If you believe a duplicate account was created accidentally, contact our support team immediately to resolve it.

To permanently close your stv99 account, contact the support team via Live Chat or email at [email protected] and request account closure. Any remaining balance will be withdrawn to your registered payment method before the account is closed. If you are closing your account due to gambling concerns, we encourage you to review the self-exclusion options on our Responsible Gaming page first.

To deposit via bKash on stv99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the bKash payment from your mobile wallet. The deposit is credited to your stv99 account instantly in most cases. Always use the payment details shown within your stv99 account dashboard.

bKash deposits on stv99 are processed instantly in the vast majority of cases. Your account balance should update within a few seconds to a couple of minutes after the bKash transaction is confirmed. If your deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation and contact the stv99 support team via Live Chat with the transaction reference number.

Yes. stv99 accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for all mobile wallets — select your preferred wallet in the Deposit section of your account and follow the on-screen instructions. Processing times are equally fast across all supported mobile wallets, with most deposits credited within minutes.

The minimum deposit amount on stv99 is ৳200 BDT for mobile wallet payments including bKash, Nagad, and Rocket. Minimum amounts for bank transfer deposits may differ. Always check the current minimums displayed in your stv99 account's Deposit section, as these figures can be updated periodically.

The minimum withdrawal amount on stv99 is ৳500 BDT. Withdrawals below this threshold cannot be processed. To submit a withdrawal request, go to the Cashier section of your account, select your preferred payment method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and confirm. Ensure your account has passed KYC verification before requesting your first withdrawal.

stv99 aims to process withdrawal requests within 1 to 24 hours for mobile wallet withdrawals (bKash, Nagad, Rocket). Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1–3 business days depending on the receiving bank's processing schedule. Withdrawals are subject to standard KYC verification checks before release.

stv99 does not charge platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges, which are outside stv99's control. Always check your wallet or bank's current fee schedule. If you are unsure, contact the stv99 support team and they can clarify current payment processing terms.

stv99 offers a wide range of casino games including live baccarat, live roulette, live blackjack, live andar bahar, and live teen patti from providers such as Evolution Gaming and Ezugi. The slots library features hundreds of titles from Pragmatic Play, NetEnt, Microgaming, and Spribe. Sports betting on cricket, football, kabaddi, and other sports is also available. The full game catalogue is accessible on both desktop and mobile browsers.

Yes. stv99 covers Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, and other major cricket tournaments. You can place pre-match bets as well as live in-play bets on individual matches and tournament outcomes. Markets include match winner, top scorer, total runs, and many other cricket-specific betting options popular with Bangladesh Tigers supporters.

Yes. stv99 is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly through any modern smartphone browser without needing to download a separate app. Simply visit the stv99 website on your phone, log in to your account, and access the full range of games, betting markets, deposits, and withdrawals from your handset.

RTP figures on stv99 vary by individual slot title and are set by the game providers (Pragmatic Play, NetEnt, Microgaming, etc.) — not by stv99 itself. Most major slots carry an RTP between 95% and 97%. You can find the RTP for any specific game in the game's information or help section, which is accessible directly within the game interface before or during play.

All games hosted on stv99 use certified Random Number Generator (RNG) technology sourced from reputable international game providers. stv99 only works with established studios whose games are independently audited for fairness. The platform also uses SSL encryption to protect all player data and financial transactions, ensuring a secure and fair environment for every player.

stv99 offers a welcome bonus for newly registered players on their first deposit. The exact bonus amount, match percentage, and minimum deposit threshold are displayed on the stv99 promotions page and may change periodically. Always read the full bonus terms before claiming, as welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit amount) before the associated funds become withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must wager ৳20,000 in eligible games before withdrawing. Not all games contribute equally toward wagering — slots typically contribute 100%, while live casino games may contribute less. Full details are in the individual bonus terms on stv99.

Yes. stv99 bonuses have expiry dates — typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If you do not meet the wagering requirements within the stated validity period, the bonus and any associated winnings will be removed from your account. Always check the expiry date of each bonus in your account's bonus dashboard.

stv99 rewards regular players through a loyalty programme where consistent play earns points that can be converted into bonus credits or other benefits. Higher-activity players may be invited to VIP tiers that unlock enhanced benefits such as faster withdrawal processing, dedicated account management, and exclusive promotional offers. Contact the stv99 support team to find out more about the current loyalty programme structure.

Bonus winnings on stv99 can only be withdrawn after the associated wagering requirements have been fully completed within the bonus validity period. Attempting to withdraw before meeting the wagering threshold will result in the bonus portion being forfeited. Your real-money balance (funds deposited separately from the bonus) is always withdrawable at any time, subject to standard KYC checks.

stv99 is a secure online gambling platform protected by SSL (Secure Socket Layer) encryption, which safeguards all data transmitted between your device and the platform. Player funds are held separately from operational funds. stv99 only partners with internationally recognised game providers and payment processors. The platform operates a strict responsible gaming policy and enforces 18+ age verification on all accounts.

Online gambling regulation in Bangladesh is a complex and evolving area. stv99 operates as an online platform serving the Bangladesh market and implements responsible gaming controls including 18+ age verification and player protection tools. We recommend all players satisfy themselves regarding their personal legal position before registering. stv99 does not make specific claims about local licensing and encourages players to act within their own jurisdiction's applicable rules.

To self-exclude from stv99, contact the support team via Live Chat, WhatsApp, or email at [email protected] and request a self-exclusion. Available periods range from 30 days to permanent account closure. Self-exclusion takes effect immediately once processed and cannot be reversed until the exclusion period has fully elapsed. All marketing communications are automatically stopped for self-excluded accounts.

Yes. stv99 allows players to set daily, weekly, or monthly deposit limits as part of our responsible gaming toolkit. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to prevent impulsive decisions. To set or adjust your deposit limits, contact the stv99 support team via Live Chat and they will assist you promptly. Decreasing a limit takes effect right away; increasing one requires a waiting period.

stv99 customer support is available 24 hours a day, 7 days a week. You can reach the team through Live Chat directly on the stv99 platform (fastest response), via email at [email protected], or via WhatsApp at +880 1700-000000. For responsible gaming matters such as self-exclusion or deposit limits, please mention your request clearly at the start of the conversation so it can be prioritised.