Privacy Policy — How stv99 Protects Your Data

1 Information We Collect

stv99 collects personal information in order to operate its online casino and sports betting platform, verify the identity of registered players, process financial transactions, and comply with applicable legal obligations. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit, or contact our support team, you may provide the following categories of personal data:

• Identity data: Full name, date of birth, gender, and nationality.
• Contact data: Mobile phone number and email address.
• Identity verification documents: National ID card (NID), passport, or birth certificate — collected only when KYC verification is required.
• Financial data: Mobile wallet account number (bKash, Nagad, Rocket, Upay), bank account details, or card information used for deposits and withdrawals.
• Support communications: Any information you share when you contact our support team via Live Chat or WhatsApp, including chat transcripts.

1.2 Information Collected Automatically

When you access the stv99 platform, certain technical data is collected automatically through your browser or device:

• Device data: Device type, operating system, browser type and version, screen resolution.
• Network data: IP address, internet service provider (ISP), and approximate geographic location derived from your IP address.
• Usage data: Pages visited, games played, betting activity, session duration, click patterns, and navigation paths within the platform.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

In limited circumstances, stv99 may receive personal data about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay) who confirm transaction details when you make a deposit or withdrawal.
• Identity verification service providers engaged to assist with KYC compliance checks.
• Fraud prevention and anti-money laundering (AML) screening services that cross-reference data against watchlists.

2 How We Use Your Data

stv99 processes your personal data only for defined and legitimate purposes. The table below sets out the primary purposes for which we use your data and the legal basis for each processing activity.

2.1 Marketing Communications

Where you have provided explicit consent, stv99 may contact you with personalised promotional offers, bonus notifications, and platform updates via SMS or the contact details associated with your registered account. You may withdraw your consent to receive marketing communications at any time by contacting our support team via Live Chat. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

2.2 Automated Decision-Making

stv99 uses automated systems to detect suspicious activity, potential fraud, and patterns consistent with problem gambling. These systems may result in an automated restriction being applied to an account pending human review. Where an automated decision has materially affected you, you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Disclosure

stv99 does not sell your personal data to any third party. We share personal data only in the circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Service Providers

stv99 engages a number of third-party service providers who process personal data on our behalf in order to deliver the platform. These include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), Visa, and Mastercard — for the processing of deposits and withdrawals.
• Game studios: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Play'n GO, and Spribe — who may receive limited technical session data to deliver their games within the stv99 platform.
• KYC and identity verification providers: Third-party services that assist in verifying the identity and age of players during the verification process.
• IT infrastructure and hosting providers: Cloud hosting and server providers that store and process platform data under strict data processing agreements.
• Customer support platforms: Live chat software providers used to operate our 24/7 player support service.

All third-party service providers are bound by contractual obligations to keep your data confidential, use it only for the specified purpose, and implement appropriate technical and organisational security measures.

3.2 Legal and Regulatory Disclosure

stv99 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where we are legally required to do so — for example, in connection with anti-money laundering (AML) obligations, a court order, or a lawful request by a public authority. In such cases, stv99 will disclose only the minimum data necessary to comply with the legal obligation.

3.3 Business Transfers

In the event that stv99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered contact details if such a transfer materially affects the terms under which your data is processed.

4 Cookies & Tracking Technologies

stv99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site so we can continually improve the experience.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store certain preferences or session information. Cookies do not contain executable code and cannot be used to access other information stored on your device.

4.2 Types of Cookies Used by stv99

4.3 Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before a cookie is set. Please note that disabling essential cookies may affect the functionality of the stv99 platform, including your ability to log in and maintain an active session. Instructions for managing cookies are available in your browser's help documentation.

5 Data Security & Retention

5.1 Security Measures

stv99 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and stv99 servers.
• Encryption of sensitive data fields (payment details, identity documents) at rest using AES-256 or equivalent standards.
• Strict role-based access controls ensuring that employee access to personal data is limited to what is necessary for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing of the platform infrastructure.
• Two-factor authentication (2FA) options for registered players to add an additional layer of account security.
• Incident response procedures designed to detect, contain, and report data breaches in accordance with applicable legal requirements.

5.2 Data Retention

stv99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. The general retention schedule applied by stv99 is as follows:

• Active account data: Retained for the duration of your account being open and active on the platform.
• Transaction records: Retained for a minimum of 5 years following the date of each transaction, in accordance with financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of account closure or the completion of the last transaction, whichever is later.
• Support communications: Retained for up to 2 years from the date of the interaction, unless the content is relevant to an ongoing dispute or legal matter.
• Analytics and usage data: Retained in anonymised or aggregated form for up to 24 months for the purpose of platform improvement.

When personal data is no longer required for any active purpose, it is securely deleted or anonymised in accordance with stv99's internal data deletion procedures.

6 Your Rights Over Your Data

As a registered player on stv99, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via Live Chat (available 24/7) or by email at [email protected]. We will respond to all data rights requests within 30 days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data that stv99 holds about you. Upon a verified request, we will provide a summary of your data in a clear and readable format within the applicable response period.

6.2 Right to Rectification

If any personal data stv99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain information (such as your contact details) directly through your account settings. For identity documents and verification data, contact our support team.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that stv99 may be required to retain certain data (such as transaction records and KYC documents) for legal and regulatory compliance purposes, even following an erasure request. Where this applies, we will clearly explain which data cannot be deleted and why.

6.4 Right to Object

You have the right to object to the processing of your personal data where stv99 relies on legitimate interest as the legal basis for processing. If you object, stv99 will review the processing activity and cease it unless there are compelling legitimate grounds for the processing that override your interests or rights.

6.5 Right to Withdraw Consent

Where stv99 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the legality of processing conducted prior to the withdrawal. To withdraw consent, contact our support team via Live Chat.

7 Third-Party Services

The stv99 platform integrates with a number of third-party services in order to deliver a complete gaming and betting experience. While stv99 takes care to partner only with reputable providers, each third-party service operates under its own privacy policy, and stv99 cannot be held responsible for the data practices of those third parties beyond the contractual obligations we impose on them.

7.1 Game Providers

Games hosted within the stv99 platform by studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Play'n GO, and Spribe may involve the transmission of limited technical session data (such as a session token and game result logs) to those providers in order to deliver the game experience. These providers do not receive your full profile or payment data. stv99 ensures that all game provider integrations are conducted under data processing agreements that restrict how session data may be used.

7.2 Payment Providers

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider will process the transaction under their own terms of service and privacy policy. stv99 shares only the minimum data necessary to initiate and confirm the transaction. stv99 does not store your full card number or mobile banking PIN.

7.3 Analytics Services

stv99 uses internal analytics tools to understand how players interact with the platform. Where third-party analytics services are used, data is anonymised or pseudonymised prior to transmission where technically feasible, and those providers are contractually prohibited from using the data for their own commercial purposes.

7.4 Links to Other Websites

The stv99 platform does not include links to external websites as part of its standard navigation. If any informational content references external resources, stv99 is not responsible for the content or privacy practices of those external sites, and your use of them is entirely at your own discretion and risk.

8 Policy Updates & Contact

8.1 Changes to This Privacy Policy

stv99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via their registered mobile number or the contact details associated with their account, at least 7 days before the updated policy takes effect.

The date of the most recent update is displayed at the top of this policy. We encourage you to review this policy periodically to remain informed about how stv99 handles your personal data. The current version of this Privacy Policy is always accessible at https://stv99.app/privacy-policy.

8.2 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way stv99 processes your personal data, please reach out to our support team through any of the following channels:

• Live Chat: Available 24/7 directly through the stv99 platform.
• Email: [email protected] (plain text — not a clickable link).
• WhatsApp: +880 1700-000000 (plain text — not a clickable link).

We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them fully within 30 days. For formal data rights requests (access, erasure, rectification), please indicate the specific right you wish to exercise in your message so our team can handle it promptly.