Responsible Gaming at stv99 — Play Smart, Stay in Control

1 Our Commitment to Safe Play

At stv99, responsible gaming is not a regulatory checkbox — it is a genuine commitment that shapes how we design our platform, train our support staff, and communicate with players throughout Bangladesh. We believe that gambling, when approached as a form of entertainment within a defined budget, can be a perfectly enjoyable pastime. However, we also recognise that for some people gambling can become harmful, and we take that risk seriously.

stv99 actively monitors player behaviour for patterns that may indicate problem gambling. Our systems are configured to flag unusual activity — such as rapid increases in deposit frequency, extended sessions, or repeated failed withdrawal requests — so that our support team can reach out proactively. We would rather have an uncomfortable conversation with a player early than allow a problem to develop unaddressed.

The tools described throughout this page are available to every registered player at no cost and with no penalty. Using responsible gaming features will never negatively affect your account status, your ability to withdraw funds, or your eligibility for promotions you have already earned. We ask only that you use them honestly and that you reach out to us the moment you feel gambling is shifting from entertainment to something that causes you stress, financial difficulty, or relationship problems.

2 Age Restriction — 18+ Only

Gambling is strictly for adults. stv99 enforces an absolute minimum age requirement of 18 years for all registered players. This is non-negotiable and applies to every player in Bangladesh regardless of the game type — live casino, cricket betting, slots, or any other product offered on the platform.

2.1 Age Verification at Registration

During the registration process, all players are required to confirm that they are 18 years of age or older. Providing a false declaration of age is a serious breach of the stv99 Terms & Conditions and will result in immediate account closure and forfeiture of any funds in the account at the time of discovery.

stv99 conducts KYC (Know Your Customer) verification on accounts, particularly prior to processing withdrawal requests. Players may be asked to submit a copy of their National Identity Card (NID), passport, or birth certificate to confirm their identity and age. Accounts that cannot be verified will be restricted until verification is successfully completed.

2.2 Protecting Young People

If you share a device with younger family members, we strongly encourage you to:

• Always log out of your stv99 account after each session rather than leaving it open in a browser tab.
• Use a strong, unique password that is not shared with or easily guessable by younger household members.
• Enable the device-level parental control features available on your phone, tablet, or computer operating system.
• Consider using a dedicated device or browser profile exclusively for your stv99 account that is password-protected at the OS level.

If you suspect that a minor has accessed a gambling platform — including stv99 — please contact our support team immediately. We will investigate and take appropriate action without delay.

3 Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on stv99. It allows a player to voluntarily request that their account be blocked for a defined period, during which they will be unable to log in, deposit, place bets, or access any gaming content on the platform.

3.1 How to Activate Self-Exclusion

To activate self-exclusion on your stv99 account, contact our support team directly through any of the following channels:

• Live Chat: Available 24/7 through the stv99 platform. State that you wish to self-exclude and specify the duration.
• Email: [email protected] — write "Self-Exclusion Request" in the subject line and include your registered username and chosen exclusion period.
• WhatsApp: +880 1700-000000 — send a message requesting self-exclusion along with your account details.

Self-exclusion requests are processed as a priority. Once actioned, the exclusion takes effect immediately and cannot be reversed until the agreed exclusion period has fully elapsed.

3.2 Available Exclusion Periods

• 30 days — a short-term break to reset and reflect.
• 90 days — a medium-term exclusion for players who need more distance.
• 6 months — a longer exclusion for players dealing with more serious concerns.
• 12 months — a full-year exclusion for players who need extended separation from gambling.
• Permanent / Indefinite — a permanent closure of the account with no option to reopen. This option is available to any player who requests it and is strongly recommended for players who believe their gambling is causing significant harm.

3.3 What Happens During Self-Exclusion

While your self-exclusion is active, stv99 will: close your access to the platform and all associated games; suppress all marketing and promotional communications; retain your account data in accordance with our Privacy Policy; and hold any remaining balance safely until the exclusion period ends and, if you choose to return, verification is completed. You will not be charged any fees or penalties for being in a self-exclusion period.

4 Deposit & Spending Limits

Deposit limits are one of the most practical and effective tools for keeping gambling within a budget you are comfortable with. stv99 allows every registered player to set daily, weekly, and monthly deposit limits on their account at any time.

4.1 Setting a Deposit Limit

To set or adjust a deposit limit on your stv99 account, contact our support team via Live Chat, email, or WhatsApp. Inform the support agent of the limit type you wish to set (daily / weekly / monthly) and the maximum amount in BDT (Bangladeshi Taka) that you would like to apply. The following rules govern how limits are applied:

• Reducing a limit: Takes effect immediately once confirmed by our support team. The new, lower limit applies to all subsequent deposits from that moment.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period. This delay is intentional — it gives you time to reconsider whether the increase is right for you before it becomes active.
• Removing a limit entirely: Also subject to a 48-hour cooling-off period, for the same protective reason.

4.2 Recommended Approach to Budgeting

stv99 recommends that all players treat their gambling budget the same way they would any other discretionary expense — setting aside only what they can genuinely afford to lose without it affecting their living costs, family commitments, or financial obligations. A practical approach is to set a monthly limit first, then a weekly sub-limit that is no more than one-quarter of the monthly figure. This gives you a natural rhythm to your gambling activity and prevents impulsive overspending on any single occasion.

5 Time-Out & Session Controls

Sometimes a player needs a short, structured break without committing to a full self-exclusion. stv99's time-out feature is designed exactly for this situation. A time-out temporarily suspends access to your account for a short period, after which your account automatically becomes accessible again — no action required on your part to resume.

5.1 Time-Out Durations

• 24 hours — ideal if you have had an unexpectedly long session and want to step away until the following day.
• 7 days — a week's break to reset after a period of heavier-than-usual play.
• 30 days — a calendar month away from the platform to re-evaluate your relationship with gambling.

Time-outs are activated immediately upon request and cannot be reversed early. Your account balance is held securely throughout the time-out period. To activate a time-out, contact our 24/7 support team via Live Chat.

5.2 Session Time Reminders

stv99 provides session duration notifications that alert you once you have been actively engaged with the platform for a set period — for example, 1 hour or 2 hours. These reminders are not enforced stops; they are informational nudges that prompt you to take a conscious decision about whether to continue. Players who engage with session reminders tend to maintain healthier gambling habits over the long term.

5.3 Reality Checks

In addition to time reminders, stv99 can display periodic reality check notifications during active gaming sessions. A reality check typically shows you the current time, how long you have been playing in the current session, and your net balance movement for the session. This information is presented in a neutral, non-judgmental way — the goal is simply to keep you informed, not to pressure you in any direction.

6 Warning Signs of Problem Gambling

Problem gambling does not always look the same in every person, and it rarely announces itself suddenly. In most cases it develops gradually — a slow shift from gambling as entertainment to gambling as a compulsion, an escape, or a financial strategy. Recognising the warning signs early is the most important step toward getting things back under control.

The following behaviours may indicate that gambling is becoming a problem. These signs apply to any form of gambling — sports betting, live casino, slots, or other games available on stv99 or any other platform.

If you recognise three or more of these warning signs in your own behaviour, we strongly encourage you to take the self-assessment in the next section and to consider reaching out to our support team or a professional counselling service. Acknowledging a problem is the hardest step — every step after that gets easier.

7 Self-Assessment Questionnaire

The questions below are adapted from widely used responsible gaming screening tools. They are designed to help you reflect honestly on your gambling behaviour. Read each question and consider whether your honest answer is "yes" or "no" based on your experience over the past 12 months.

This is not a clinical diagnostic tool — it is a private reflection aid. No answers are recorded or submitted to stv99. The purpose is simply to help you gain a clearer, more honest picture of your relationship with gambling.

Interpreting your answers: If you answered "yes" to any one of the above questions, it may be worth setting a deposit or time limit on your stv99 account and monitoring your gambling more closely over the coming weeks. If you answered "yes" to two or more questions, we strongly encourage you to contact our support team or a professional counselling service. If you answered "yes" to four or more questions, please reach out for help today — the sooner you do, the easier the path forward will be.

8 Getting Help & Support

If you believe that gambling has become a problem for you — or for someone you care about — the most important thing you can do is ask for help. Problem gambling is a recognised behavioural condition and it responds well to professional support. You do not need to have lost large sums of money or reached a crisis point to deserve help; if gambling is causing you worry, it is already worth addressing.

8.1 Contact stv99 Support

Our 24/7 support team is your first point of contact for any responsible gaming concern. Whether you want to activate self-exclusion, set a deposit limit, request a time-out, or simply talk through a concern, we are here and ready to help without judgment.

• Live Chat: Available 24/7 directly through the stv99 platform — the fastest way to reach us.
• Email: [email protected] — for non-urgent queries or formal written requests.
• WhatsApp: +880 1700-000000 — plain text contact, not a clickable link.

When you contact us about a responsible gaming matter, please mention it clearly at the start of your message so our team can prioritise your request and route it to the appropriate specialist. All responsible gaming communications are handled with complete confidentiality.

8.2 Professional Counselling & External Resources

stv99 encourages any player who is experiencing difficulty with gambling to seek professional support in addition to using our platform tools. Talking to a trained counsellor — whether in person, by phone, or online — can make a significant difference. While stv99 does not endorse any specific third-party organisation, we encourage players to search for qualified gambling counselling services available in Bangladesh and to speak openly with a trusted medical professional or mental health practitioner.

If gambling difficulties are affecting your mental health, your finances, or your relationships, please do not delay in reaching out to a professional. Early intervention leads to better outcomes. Your wellbeing matters more than any bet.

8.3 Supporting a Friend or Family Member

If you are concerned that someone close to you — a family member, a friend, or a colleague — may be struggling with problem gambling, here are some practical steps you can take:

• Approach the conversation with empathy and without blame. Problem gambling is a behavioural condition, not a moral failing.
• Share specific observations rather than making general accusations — for example, "I noticed you seemed very stressed after that session" rather than "You always gamble too much."
• Encourage them to use the responsible gaming tools available on any platform they use, including stv99.
• Suggest speaking to a professional counsellor together if they are reluctant to go alone.
• Take care of your own wellbeing too — supporting someone through a gambling problem can be emotionally demanding.